– Unavailability of user manuals with customers while they encounter with problems – Takes much time to see, read and understand the procedures for complex functions, safety and service instructions – Issues with version management & scalability
Benefits
– Customers can learn and understand rapidly & easily for product features and functions – Customers can do self service for all minor issues which reduces service cost, waiting time and downtime – Increased product / machine availability and uptime – Happy customers / Higher customer satisfaction